Hi everyone, I’m running a growing online store, and our customer inquiries are piling up as we scale. It’s getting tough to keep response times quick without hiring a ton more staff. I’ve heard about automation tools or team collab platforms that can help manage growth. Anyone using these to scale their customer service? What’s been a lifesaver for your business?
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Scaling Your Business with Smart Customer Service Tech: What Works?
Scaling Your Business with Smart Customer Service Tech: What Works?
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Scaling’s no joke! I’m with a small logistics company, and we were drowning in tickets until we started using automation and collab tools. Stuff like auto call distribution and real-time team platforms has been huge for us. I found some solid ideas on https://softcircles.com/blog/modern-customer-service-innovations about scaling with tech. Now we resolve issues faster, and our team stays in sync. What tools are you looking at?